[Pdns-users] SRV records - wow, hounded for payment already?

[Steve Atkins]

> On Mar 5, 2017, at 9:22 AM, NoBloat <bloat at grounded.net> wrote:
> 
> Wow, only a few days into trying pdns and I'm getting hounded about buying support and being given a hard time about wanting to remain anonymous which most anyone should want to anyhow. 
> 
> Yes, DNS records are public but I don't have to say which domains I'm working on in mailing lists or forums if I don't want to and you don't have to help if you don't want to. No one is forcing anyone to help anyone so why even point such a lame thing out. Just don't help then.

Every post you make to a mailing list goes to hundreds or thousands of people. You're costing them a significant amount of time and attention.

If you're not prepared to share the information that people need to help you (which includes how you have replication configured, as well as the domain involved) then you're mostly just wasting their time - which is rude, unprofessional behaviour.

You might want to take a step back and think about whether if someone else were behaving the way you are you'd want to go out of your way to give them free support? And whether - as a bind expert - you'd be able to diagnose their misconfiguration without access to their bind configuration and without the ability to query their bind server? And, even if you were able, how much additional work that would require?

(Disclaimer: I have no connection with powerdns other than being a happy user, and one who has received very effective support here in the past.)

Cheers,
  Steve

> 
> As I have said, pdns is new to me, I've used to using BIND for many years. I cannot jump into paying for support when I am simply trying to make a case to my bosses that maybe they should consider using this product for their enterprise networks, they would think I am a fool for suggesting this without even playing with it for a while first to make my case.
> 
> I'll either go back to BIND if I will continuously be told such things when asking for basic help or I'll find one of our devs who knows the product. I just wanted to get some hands on time with it first.
> 
> 
> 
> ----- Original Message -----
> From: "Brian Candler" <b.candler at pobox.com>
> To: "NoBloat" <bloat at grounded.net>, Pdns-users at mailman.powerdns.com
> Sent: Saturday, March 4, 2017 3:48:40 PM
> Subject: Re: [Pdns-users] SRV records do not transfer correctly
> 
> On 04/03/2017 18:56, NoBloat wrote:
>> I'm not sure what you mean by 'what form of replication'. What information could I give which would answer this?
> 
> Well, you could give the type of replication you have configured!
> 
> See:
> https://doc.powerdns.com/md/authoritative/modes-of-operation/
> 
> If you are using pdns with mysql backend, then I'd say the best way is 
> to use native mysql replication between the backends.
> 
> You can do zone transfers instead, but it requires more configuration, 
> as described in the page linked above.
> 
>> In terms of obfuscating, sorry but all I obfuscated was the actually domain name. The rest of the records show clearly. I cannot post private information which I do not own.
> 
> The DNS is a public database.
> 
> The support policy for powerdns is clear, and Bert pointed you to it 
> already:
> 
> https://blog.powerdns.com/2016/01/18/open-source-support-out-in-the-open/
> 
> Basicaly: if you want private support, you can pay for it.  If you want free
> support, then you publish the information about the domain you are
> having problems with, without obfuscation.
> 
> Most of your questions could be answered in a few seconds if you gave the actual domains
> and we could send queries to your servers.
> 
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