[Pdns-users] Fwd: Panopta outage: ns1.host-care.com DNS: Timeout

Ravindra Bagul bagul.ravindra at jasmax.in
Wed Jul 8 11:11:14 UTC 2015


Hello Members,

I am getting following outage mail from panopta monitoring systems.

Please let us know what is wrong with our name server. We are using
powerdns on ns1/ns2.host-care.com  servers. It was find before couple of
days ago.

Thanks and awaiting for your valuable suggestions.

Ravi bagul.

---------- Forwarded message ----------
From: <outage at panopta.com>
Date: Wed, Jul 8, 2015 at 2:50 PM
Subject: Panopta outage: ns1.host-care.com DNS: Timeout
To: outage at techsupportco.com


Panopta has detected the following:

 o ns1.host-care.com outage at 16:13:29 ICT: DNS: Timeout

Escalate Outages:
https://my.panopta.com/api/config/escalateOutage?outage_hash=KHcddh4ByjqIxyt&contact_id=1191
Delay Outage Escalations by 5 minutes:
https://my.panopta.com/api/config/delayEscalation?outage_hash=KHcddh4ByjqIxyt&contact_id=1191&minutes=5

For further details on these outages, look below:

ns1.host-care.com
   - Confirmed by: Seattle, Denver, Seattle 2
   - Outage Log Entries:
      * 2015-07-08 09:15:08 - traceroute to 198.136.54.5 (198.136.54.5), 30
hops max, 60 byte packets
 1  hosted-by.datarealm.com (65.23.128.1)  0.511 ms  0.527 ms  0.691 ms
 2  174.128.25.51 (174.128.25.51)  0.445 ms  0.438 ms  0.462 ms
 3  vl-103.core1.scd1.ip.io.com (74.206.111.77)  0.659 ms  0.708 ms  0.751
ms
 4  te-3-2.edge5.scd1.ip.io.com (74.206.111.198)  0.612 ms  0.648 ms  0.711
ms
 5  te0-0-1-0.nr11.b021801-0.phx02.atlas.cogentco.com (38.122.88.141)
0.977 ms  1.018 ms  3.336 ms
 6  154.24.36.61 (154.24.36.61)  0.895 ms  1.200 ms  1.179 ms
 7  te0-4-1-6.ccr21.phx02.atlas.cogentco.com (154.54.24.146)  9.424 ms
te0-4-1-6.ccr22.phx02.atlas.cogentco.com (154.54.1.229)  9.710 ms
te0-4-1-6.ccr21.phx02.atlas.cogentco.com (154.54.24.146)  9.350 ms
 8  be2291.ccr21.iah01.atlas.cogentco.com (154.54.2.189)  25.825 ms
be2292.ccr22.iah01.atlas.cogentco.com (154.54.1.81)  25.832 ms
be2291.ccr21.iah01.atlas.cogentco.com (154.54.2.189)  25.801 ms
 9  be2069.ccr21.mia01.atlas.cogentco.com (66.28.4.238)  53.281 ms
be2071.ccr22.mia01.atlas.cogentco.com (154.54.0.221)  53.275 ms
be2069.ccr21.mia01.atlas.cogentco.com (66.28.4.238)  53.253 ms
10  be2054.ccr21.mia03.atlas.cogentco.com (154.54.80.42)  53.462 ms
be2055.ccr21.mia03.atlas.cogentco.com (154.54.24.234)  53.184 ms  53.165 ms
11  cogent.xe-1-1.edge1.mco01.hostdime.com (38.88.164.2)  60.457 ms  60.449
ms  60.666 ms
12  xe-1-2-core1.orl.hostdime.com (72.29.88.34)  96.989 ms  110.222 ms
110.146 ms
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

      * 2015-07-08 09:15:00 - traceroute to 198.136.54.5 (198.136.54.5), 30
hops max, 60 byte packets
 1  23.226.224.1 (23.226.224.1)  9.957 ms  10.051 ms  10.136 ms
 2  129.250.199.213 (129.250.199.213)  1.013 ms  1.256 ms  1.429 ms
 3  ae-6.r21.sttlwa01.us.bb.gin.ntt.net (129.250.5.44)  0.486 ms  0.614 ms
ae-6.r20.sttlwa01.us.bb.gin.ntt.net (129.250.5.42)  4.768 ms
 4  ae-3.r23.snjsca04.us.bb.gin.ntt.net (129.250.3.124)  18.836 ms
ae-0.r20.sttlwa01.us.bb.gin.ntt.net (129.250.2.53)  0.517 ms
ae-3.r23.snjsca04.us.bb.gin.ntt.net (129.250.3.124)  19.138 ms
 5  ae-8.r21.dllstx09.us.bb.gin.ntt.net (129.250.4.155)  56.213 ms
ae-3.r23.snjsca04.us.bb.gin.ntt.net (129.250.3.124)  17.589 ms  17.629 ms
 6  ae-8.r21.dllstx09.us.bb.gin.ntt.net (129.250.4.155)  57.752 ms
ae-0.r20.dllstx09.us.bb.gin.ntt.net (129.250.2.58)  58.166 ms  56.714 ms
 7  ae-0.r20.dllstx09.us.bb.gin.ntt.net (129.250.2.58)  58.184 ms
ae-6.r21.miamfl02.us.bb.gin.ntt.net (129.250.2.218)  85.956 ms  85.688 ms
 8  ae-2.r05.miamfl02.us.bb.gin.ntt.net (129.250.3.173)  91.359 ms  90.909
ms  89.239 ms
 9  xe-0-7-0-14.r05.miamfl02.us.ce.gin.ntt.net (129.250.194.126)  97.239
ms  94.473 ms  95.208 ms
10  xe-0-7-0-14.r05.miamfl02.us.ce.gin.ntt.net (129.250.194.126)  93.121 ms
xe-1-2-core1.orl.hostdime.com (72.29.88.34)  97.358 ms
xe-0-7-0-14.r05.miamfl02.us.ce.gin.ntt.net (129.250.194.126)  96.673 ms
11  xe-1-2-core1.orl.hostdime.com (72.29.88.34)  104.180 ms * *
12  one.host-care.com (198.136.54.5)  87.755 ms  91.204 ms  89.433 ms

      * 2015-07-08 09:14:52 - traceroute to 198.136.54.5 (198.136.54.5), 30
hops max, 60 byte packets
 1  unassigned.psychz.net (192.210.51.25)  0.724 ms  0.924 ms  1.138 ms
 2  10.99.99.5 (10.99.99.5)  0.357 ms  0.352 ms  0.333 ms
 3  v807.core1.lax2.he.net (66.220.10.121)  2.684 ms  2.896 ms  31.602 ms
 4  10ge16-3.core1.phx2.he.net (184.105.222.85)  9.951 ms  10.132 ms
23.325 ms
 5  10ge15-3.core1.dal1.he.net (184.105.222.78)  133.413 ms  133.613 ms
134.071 ms
 6  10ge1-3.core1.mia1.he.net (184.105.222.30)  166.614 ms  166.711 ms
167.647 ms
 7  * * *
 8  xe-1-2-core1.orl.hostdime.com (72.29.88.34)  81.489 ms  80.965 ms
80.898 ms
 9  one.host-care.com (198.136.54.5)  69.067 ms  69.722 ms  70.084 ms

      * 2015-07-08 09:14:49 - traceroute to 198.136.54.5 (198.136.54.5), 30
hops max, 60 byte packets
 1  23.92.24.3 (23.92.24.3)  0.425 ms  0.552 ms  0.696 ms
 2  10ge8-3.core3.fmt2.he.net (64.71.132.137)  6.583 ms  6.607 ms  6.485 ms
 3  10ge3-1.core1.dal1.he.net (72.52.92.154)  47.933 ms  43.261 ms  48.014
ms
 4  10ge1-3.core1.mia1.he.net (184.105.222.30)  73.913 ms  73.955 ms
73.993 ms
 5  dimenoc.nota-miami.net (198.32.125.68)  81.595 ms  81.552 ms  81.614 ms
 6  xe-1-2-core1.orl.hostdime.com (72.29.88.34)  95.217 ms  94.739 ms
94.674 ms
 7  one.host-care.com (198.136.54.5)  81.899 ms  81.796 ms  81.948 ms

      * 2015-07-08 09:14:49 - traceroute to 198.136.54.5 (198.136.54.5), 30
hops max, 60 byte packets
 1  gw-r2.ptr.zerigo.net (64.27.57.3)  0.775 ms  0.824 ms  0.867 ms
 2  72.18.158.145 (72.18.158.145)  1.070 ms  1.019 ms  1.033 ms
 3  vlan968.dist2.denver2.handynetworks.com (68.71.128.210)  1.076 ms
1.047 ms  0.953 ms
 4  ae0-10.core1.handynetworks.com (68.71.128.144)  0.388 ms  0.389 ms
0.327 ms
 5  ae0-14.border1.denver4.handynetworks.com (68.71.128.69)  0.452 ms
0.433 ms  0.354 ms
 6  10ge14-7.core1.den1.he.net (216.66.78.125)  4.697 ms  0.412 ms  0.424 ms
 7  10ge4-3.core1.chi1.he.net (184.105.81.81)  24.714 ms  24.713 ms  31.507
ms
 8  10ge3-2.core1.atl1.he.net (184.105.223.226)  54.905 ms  54.920 ms
52.729 ms
 9  10ge4-1.core1.mia1.he.net (72.52.92.54)  64.765 ms  61.342 ms  64.696 ms
10  dimenoc.nota-miami.net (198.32.125.68)  68.408 ms  68.423 ms  65.640 ms
11  xe-1-2-core1.orl.hostdime.com (72.29.88.34)  66.340 ms  73.892 ms
67.005 ms
12  one.host-care.com (198.136.54.5)  67.949 ms  69.086 ms  66.802 ms

      * 2015-07-08 09:14:45 - traceroute to 198.136.54.5 (198.136.54.5), 30
hops max, 60 byte packets
 1  96.44.136.1.static.quadranet.com (96.44.136.1)  0.676 ms  0.624 ms
0.803 ms
 2  colo-lax13.as8100.net (96.44.180.97)  0.521 ms  0.511 ms  0.486 ms
 3  bboi-quadranet.bboi.net (66.186.192.149)  0.467 ms  0.649 ms  0.608 ms
 4  phx-ten2-1-la-ten3-3.bboi.net (64.127.128.146)  9.090 ms  9.199 ms
9.253 ms
 5  64.127.128.178 (64.127.128.178)  28.129 ms  28.111 ms  28.086 ms
 6  64.127.128.176 (64.127.128.176)  42.211 ms  42.030 ms  42.093 ms
 7  atl-ten3-2-nsh-ten4-1.bboi.net (64.127.130.57)  49.172 ms  49.109 ms
49.086 ms
 8  boc-ten1-4-atl-ten2-6.bboi.net (66.216.1.254)  62.032 ms  62.094 ms
62.092 ms
 9  mia-ten3-1-boc-ten1-5.bboi.net (66.216.1.245)  63.283 ms  63.415 ms
63.400 ms
10  dimenoc.nota-miami.net (198.32.125.68)  70.753 ms  70.860 ms  70.836 ms
11  xe-1-2-core1.orl.hostdime.com (72.29.88.34)  187.554 ms  187.552 ms
70.781 ms
12  one.host-care.com (198.136.54.5)  71.453 ms  71.021 ms  71.388 ms

      * 2015-07-08 09:14:39 - Outage confirmed by Seattle, Denver, Seattle 2
      * 2015-07-08 09:13:29 - DNS Name - ns1.host-care.com outage cause:
Timeout


.

=============================================================================
              Copyright 2012 Panopta LLC.  All Rights Reserved.




-- 
Ravindra Bagul
Sr. System Administrator
Jasmax Technology Pvt. Ltd.
Mobile: +91 9923285124
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